Certification is conditional on maintaining the required performance standards throughout the certified period of registration
The British Assessment Bureau, 30 Tower View, Kings Hill, Kent, ME19 4UY

The management system of Certificate Number 220917

Resolving Ltd T/A Resolver
56 Ayres Street, London, SE1 1EU

has been assessed and certified as meeting the requirements of

BS EN ISO/IEC 27001:2017
for the following activities

The provision of issue resolution services encompassing an online complaints service, business analytics, an online complaint mediation tool for major UK Ombudsman and all internal related supporting processes.

This is in accordance with the Statement of Applicability Version 1.0 - A live document hosted on ISMS online.

Further clarifications regarding the scope of this certificate and the applicability of requirements may be obtained by consulting the certifier.


Valid from
Initial Certification: 06 April 2020
Latest Issue: 22 September 2021
Expiry Date: 05 April 2023

subject to annual assessments

Authorised by

Mike Tims
Chief Executive Officer